The Numbers

In 2017, the Women’s Centre of Calgary:

  • Responded to more than 100,000 contacts from women.
  • Provided direct assistance with basic needs 16,634 times.
  • Made 4,683 basic need referrals and advocacy calls.
  • Provided 173 workshops covering topics such as health & wellness, arts & crafts, and professional development with 1,244 attendees.
  • Women participated 1,162 times in a variety of groups such as Practice English and Community Group for women with developmental disabilities.
  • Provided 150 Legal Advice Clinics accessed 384 times.
  • Completed tax returns and informed women about benefits accessible to them 1,522 times.
  • Made 33,985 peer support, information and follow-up contacts.
  • Welcomed 13,379 attendees to make social connections and build community.
  • Welcomed women to use our computers and office equipment 15,944 times.
  • Coordinated 4,348 attendees to community development coalitions and events.

Outcomes

Every year we ask women who use the Centre to fill out surveys to tell us how we are doing and how they feel about the Centre. In 2017, we received feedback from 689 women.

The Centre achieved the following outcomes:

  • 97% of workshop participants report they learned something they wanted to know
  • 97% of women using the Centre report they feel safe at the Women’s Centre
  • 96% of legal advice clinic respondents report they know their next steps and 92% report they feel more in control
  • 91% of women report they are treated with respect at the Women’s Centre
  • 89% of women report feeling at home or a sense of belonging at the Women’s Centre
  • 85% of women coming to the Centre report they get support when they need it
  • 82% of women said they have used knowledge gained at the Women’s Centre
  • 85% of women said they met someone new or connected with a friend
  • 99% of women said they would recommend a workshop they attended to a friend
  • 83% of women report they feel they are given options when they come for assistance
  • 80% of women met people at the Women’s Centre they would not normally meet
  • 76% of women said they increased their community involvement by being involved with the Centre
  • 75% of women report they know more about women’s issues
  • 75% of respondents said they know more about resources in the community

In 2017, we responded to:

  • 100,281 contacts from women: 71% were made in person and 25% by phone and 4% by e-mail. Women came in to the Centre to access our services 302 times every day. In addition, women phoned or emailed the Centre 124 times every day.

At the Women’s Centre, we are a diverse community of women:

  • 27% are Aboriginal, First Nations, Inuit or Métis
  • 20% are immigrants
  • 4% are refugees
  • 15% are visible minorities
  • 9% are lesbian, bisexual, asexual, queer
  • 1% are transgender, two-spirit, intersex, non-binary
  • 16% are living with a disability
  • 4% are seniors
  • 10% are youth (under 25)

And many of us experience the following challenges:

  • 52% are living or have lived in poverty
  • 37% are raising child(ren) or have raised child(ren) as a single parent
  • 41% are experiencing or have experienced a violent relationship
  • 16% are involved or have been involved in the criminal justice system
  • 37% have or have had  a chronic health issue
  • 35% are, or have been, homeless or living in a shelter
  • 49% are unemployed
  • 15% are underemployed or have precarious employment
  • 45% are single, divorced, or separated